Just a few of the comments we have received about our online ordering service.
Hello, I just wanted to THANK YOU so much for the beautiful rose which I bought in memory of my Labrador, Poppy. We miss her so terribly, she was 15 and a half. I named her rose 'Poppy Girl'. I was so pleased with delivery and packaging. It was perfect and the rose bush looks very healthy. It arrived in perfect condition thanks to you strapping it safely and the gift wrap & card are beautiful. The rpse arrived exactly when you said it would and I couldn’t be happier. I bought a named rose for my daughter’s birthday previously from another company & it was a disaster. Rose was badly damaged, some pieces broken off with growth on them, there was soil inside the box and the stick holding my daughters name was broken. I reported it immediately but they were not helpful. They said they were sending the photos to the courier but I heard nothing. I wrote to them again last week and they said it’s between me & the courier! I said I didn’t purchase from the courier and I felt they should at least refund the postage. They have done nothing and to be honest what’s left of the rose looks to be dying. Very disappointing. I will always come to you in future. I am overjoyed with the healthy thriving rose and the excellent condition and care taken. Thank you so very, very much xxx Best wishes, Valerie J PS I couldn’t see how to leave you a review but you are very welcome to use any or all of my comments publicly..
I have just received the special rose I had named in remembrance of my daughter-in-law's mother and would like to thank you for the way you conduct your business. Your website was so easy to follow with delivery to me within 24 hours of ordering. Your packaging of the rose was really substantial and securely packed and the delivery driver made sure the box remained upright as directed. The rose within the box has been beautifully gift wrapped and labelled accordingly with all the professionally printed instructions how to care for it. I wasn't expecting to receive such a healthy looking plant as it is now out of season for roses ... I now cannot wait to give to my daughter-in-law. I will certainly be buying from your Company again. Thank you very much, Elaine
I wanted to write to you and tell you how happy I have been with the postal rose service you offer. The roses arrived exactly on time and were in excellent condition. My friend was thrilled and is sending me regular photos of the beautiful roses. Thank you very much. I will order through you again and recommend you to friends and family. Regards, Caroline
I have recently purchased from you a Bride and Groom potted gift rose order. I feel I must commend you on your fantastic service I received, I only placed the order on Wednesday and have had it delivered today very prompt. The packaging was first class well done. I am sure my granddaughter and her Husband will be thrilled with the gift when they return from their honeymoon. Many thanks for the lovely rose I will certainly recommend your company. Marjorie
When I lost my little dog at the end of May, my brother kindly arranged for us to receive a precious love rose from you. It was delivered within a couple of days and was well wrapped. The leaves were lovely and glossy and I counted nearly fifty buds on the bush. It was a nice surprise. I re-potted it into a larger container and fed it with rose feed. It bloomed for well over a month and now the bush has another fifty or so buds and is looking so pretty as the flowers come out.
I have it just outside my patio door and it I can see it when indoors, as well. This is a really lovely memorial to my dear little dog. I just wanted to write and let you know how pleased I am with the previous love rose bush, as I know that people are quick to complain, so good to receive positive feedback. Thank you for such a beautiful rose and giving me a lasting memory, hopefully for years to come.
With kind regards, Carol
Thank you so much for brilliant service. Rose arrived in perfect condition and a really fast delivery. Elizabeth
I just wanted to say a massive Thankyou for my order of the Ivory/white floribunda that I personally named. I bought it as a present for my mother in law to commemorate my father in laws birthday. She was overwhelmed and delighted. The rose bush is absolutely beautiful. Smells lovely and arrived securely packaged. Thank you again.
I just wanted to say a massive thank you for the costumer service and the beautifully done up Lorna roses that I sent to my family in memory of my grandmother. The gift wrap was so lovely and I'm super impressed with the speed and scope of the delivery. Thank you, Hannah
Just wanted to thank you for your EXCELLENT service! I only ordered the rose yesterday morning & it arrived this morning before noon. The recipient is thrilled with her surprise (she's just come home from open heart surgery) & has told me the rose is full of buds. Thanks again. Kind regards, Susanne
Thank you for the rose for my mother's 90th birthday, she was thrilled to have a rose named after her, the quality and speed of delivery was most impressive and I have already recommended you to my cousin who thought the idea of naming a rose was perfect for the person who has everything. Thank you once again. Kind regards, Julie
I ordered a rose called "My Lovely Dad" last week. I would just like to say what a great plant it is and is now taking pride of place in my mums garden. Thank you so much, Kathryn
I received the "Special Friend" rose yesterday and was absolutely delighted with it as was my friend. Carefully packaged for delivery, lovely healthy rose plant with a few open buds and lots ready to open. Well worth the money. Many thanks Lara
I am contacting you to say thank you very much for the great service I received from your company. I purchased the rose "Happy retirement" for a friend and she was absolutely thrilled with it. It was delivered on the day I specified and in perfect condition. My friends and colleagues were very impressed with the purchase and asked for your details which I have duly passed on. Thank you again. Regards, Sue
I have just received delivery of a rose I ordered from you and I want to say how delighted I am with it. It's a gift for my cousin and wife who have just returned home from Australia, hence the name 'Coming Home.' The quality of the rose, the packaging and the beautiful poem are exceptional. I will not hesitate in recommending your company to my friends and family. Thank you Chris
I just wanted to say thank you so much for my beautiful rose. I ordered this rose because it is called Cheerful Charlie. We recently had our gorgeous doggie put to sleep and he was also named Charlie. The rose arrived in perfect condition and looks so healthy. It is the perfect thing to celebrate our little boys life. Thank you once again, Rebecca
I just wanted to let you know how delighted we all were with the rose I ordered for my father's 93rd birthday. It was so well packaged and watered that it still looked absolutely fresh on "the day". Once inside the box, the rose was beautifully wrapped again and together with the label showing the customised name and the explanatory leaflet it really made an excellent and memorable present. Thank you so much. It's lovely to get something that you've bought on-line that exceeds expectations! Best Wishes Jane W
My sister was absolutely delighted with the Super Fairy rambling rose that I ordered for her birthday. It arrived as promised and she said that it was beautifully gift-wrapped and even in flower! Thank you for a superb service. We have previously visited your rose garden in person and weren't disappointed and to know that the same service extends to mail order is marvellous. Caroline
I just wanted to send a thank you for the fabulous "Happy Silver Wedding" rose you delivered to my aunt and uncle on 18th September 2018. Absolutely faultless not only was the rose itself in perfect condition with masses of blooms and plenty more to come but the quality of packaging and delivery was outstanding. I will not hesitate in using you again and recommending you to others. With all best wishes Faye
Just a little note to say how impressed we were with the way The McCartney Rose was received by us. My sister and husband arranged for this rose for my birthday and we are delighted with it. It was beautifully wrapped in a box with a coloured bow and ribbon and had two buds already and now it has four buds and looks very happy indeed in our garden.
We will certainly recommend you to friends and family so please keep up the good work! We had a McCartney Rose in our last garden and have moved house and I did miss the beautiful pink rose blooms when I looked out of the kitchen window. My sister cleverly sourced your company and I am so pleased. Thank you!
The paperwork enclosed with the McCartney rose gave very handy tips for roses in general. I enjoyed reading it and learnt a lot. Jean L.
I can't thank you enough for everything from start to finish. Becks
Dear Sirs/Madam. I would like to congratulate you on your professional and efficient service. You web site is informative and user friendly and the telephone advice I recieved was very helpful. I ordered a rose called "Katie", which is not available locally on Saturday and took delivery of it on the following Wednesday. It arrived in perfect condition due to the excellent quality of the packaging. The rose is certainly going to make a great addition to our garden as we have a newborn granddaughter called "Katie". I have enjoyed making arrangements for this very personal purchase, made all the more pleasurable by your (refreshingly) high standards. Thank you. Mr & Mrs A H
Dear Country Garden Roses. My rose which was ordered for my friend arrived today.
I wanted to say thank you so much. It was beautifully wrapped, which I wasn't expecting. I am impressed with your service and will definately recommended you to family and friends.
I'm sure my friend will be as pleased as I am when I give her her personalised rose on Saturday Thank you again Grace.
I ordered a rose for my neices' birthday a couple of months ago to be delivered in the July. Can I just say what a fantastic service you supply, the rose was perfect, in beautiful condition and Nina was so thrilled. Thank you very much and I have no hesitation in extolling your virtues to everyone I know. Gaynor D
I ordered a rose from you to be named ‘Pamela’ for my mum’s 80th birthday back in April 2017. Firstly can I say what wonderful packaging it came in – so secure and not a bit of crushing or damage to the rose. The rose – a yellow with a blush (which was named Pamela) – has not stopped budding and producing the most amazing flowers since the day my mum received it. I cannot get over how many blooms are on it Just wanted to say – thank you for supplying such a brilliant rose. Lisa
Thank you very much for the brilliant service you and your staff, my sister was absolutely over the moon with her roses, she had a tear, bless, but all silliness aside once again thank you and all at country garden roses, you have made my year, and will be coming back.Ms Smith.
My rose has arrived in perfect condition and without the traumas we usually have with deliveries.
I cannot tell you how delighted I am with the rose, it is a birthday gift for a very special friend (Polly...obviously!) and is absolutely beautiful, the scent on opening the box was exceptional. Suzanne
I just wanted to say how fantastic your roses are, I purchased a "name your own rose" as a gift for my Mom's 70th Birthday and it's absolutely stunning, I've neverseen a rose grow so big, she loves it! I purchased another one which I received today, it arrived well packaged and again is absolutely beautiful, a stunning purple colour and extremely fragrant. I want a garden full of your roses please. Thank you so much for such great service and absolutely beautiful roses. Vicky
I only wish I had found you sooner!! After a week of dealing with another company over a next day delivery order with no delivery at the end of it and lousy customer service, i even had to suggest they apologised for there rubbish service and my disappointment, then I found you 😁 I've just received my order of 2 beautiful (name your own rose) roses from you, in fabulous condition, superbly boxed, beautifully gift wrapped and delivered on time on the day I specified, YOU ARE AMAZING 😍 I can't thank you and your staff enough for a fabulous gift for my mother in law, she will be delighted with them. Keep up the good work and I'm sure I will be ordering from you again in the future. Amanda x
Just wanted to let you know how thrilled my mum was with her rose. Beautifully wrapped and presented, delivered on time and the care instructions were a great help. Thanks for an excellent service. Deb L
Thank you for your excellent service. My sister and her husband were delighted and commented on how healthy the rose was. Jane C
Your customer service and personal attention has been brilliant. Sorry for being such a pain during the process! Best wishes. Laura C
Once again many thanks for all your help and also getting the rose here on time! I will certainly be recommending you to friends and family as it's such an unusual personalised gift. Laura N
The rose arrived yesterday for “Gemma” and we all just wanted to say how beautiful it was and it arrived in such fantastic condition. We were all very impressed so don’t be surprised if you get more orders! KT
Quite possibly the best gift I have ever given to someone and at a reasonable price too. Thank you again. Angela H
I couldn't have wished for anything better! the flowers are just so beautiful with 25 plus blooms at any one time, there are no words to express how delighted I am. It is stunning thank you so much. I have fed and looked after it as you should, so it's given its best. Everyone is amazed when they see it and what a colour - absolutely perfect. Thanks to everyone once again, if I needed a rose a little bit special I wouldn't hesitate to be in touch. I would recommend you, definitely. Pat G
The bush is absolutely beautiful! he smell is intoxicating. All in all it was the perfect gift! So we would like to thank you all for your help. I'm giving our mum the gift of a lifetime! Lucy B-W
Wonderful service from you. Much appreciated. Karen D
I just wanted to say thank you for the prompt delivery of the rose for Mother's Day. It was loved by my mother and the poem attached brought tears to her eyes. I wanted something that would last and be a lasting memory of her parents who both passed away in the last few years. hey both loved gardening and roses especially so this has sentimental meaning to it. Mrs C W
I recently bought a Name Your Own Rose. Superb. Everything beyond expectation. The people on the phone, the rapid delivery and the quality of the product. Thank you very very much. Victoria G
I just had to thank you so much for delivering both orders so promptly. Especially as I placed them so late. Great service. Thank you. Sara D
Thank you our rose arrived today and I am very impressed with the packaging. The rose inside was in perfect condition. I will definitely be ordering more roses. Thank you so much again. Chris W
Just to say - the neighbours were so pleased and touched when the rose arrived yesterday. Thank you so very much again for your excellent and speedy service. I was also really pleased with you back in April when I ordered a special rose to be delivered to Luton, to commemorate a very dear friend. The rose arrived healthy and beautiful. Thank you. Please feel free to use my positive comments. Bless you. C L
Attended "Golden Wedding Anniversary" on Saturday night. The recipients of the rose (duly delivered on Friday) were over the moon. Many thanks....... a big success. Eileen C
I would like to thank you for your amazing service. I ordered "Ruby Wedding" on Tuesday and it reached its destination on Thursday. The recipients were thrilled with their gift and very impressed with the condition. size and packaging of the rose. I shall certainly use your services again and recommend you to friends. Ann M
Thank you so much for your efficient handling of this order. The recipient was delighted with the timely surprise. Ruth T
Hiya - Just wanted to say the rose came on Tuesday and it was brilliant! Much bigger than I thought it was going to be and all intact. The bride to be was delighted with the gift and I think I may have got you a few extra customers as several people at work asked where I'd got it from, so well done you guys and thank you sooo much! Have to say the courier you use was really nice too, dead friendly and took a lot of care with the delivery. Debby
The rose was delivered this morning in excellent condition and beautifully presented. Thank you very much. Glen J
I am emailing to congratulate you on your efficiency in dispatching a rose called "Nancy" to me. I called on Saturday Morning and the young lady who dealt with my request was very helpful and kind. (I wanted the rose in memory of a dear friend who died). The rose arrived beautifully packed so there was no damage etc. In a world where there is very little kindness and compassion it really gave me hope for us all. Eileen