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Customer Reviews

Just a few of the comments we have received about our online ordering service.


I ordered a rose from you to be named ‘Pamela’ for my mum’s 80th birthday back in April 2017. Firstly can I say what wonderful packaging it came in – so secure and not a bit of crushing or damage to the rose. The rose – a yellow with a blush (which was named Pamela) – has not stopped budding and producing the most amazing flowers since the day my mum received it. I cannot get over how many blooms are on it Just wanted to say – thank you for supplying such a brilliant rose. Lisa

Thank you very much for the brilliant service you and your staff, my sister was absolutely over the moon with her roses, she had a tear, bless, but all silliness aside once again thank you and all at country garden roses, you have made my year, and will be coming back.

Ms Smith.

Thank you!

My rose has arrived in perfect condition and without the traumas we usually have with deliveries.

I cannot tell you how delighted I am with the rose, it is a birthday gift for a very special friend (Polly...obviously!) and is absolutely beautiful, the scent on opening the box was exceptional. Suzanne

I just wanted to say how fantastic your roses are, I purchased a "name your own rose" as a gift for my Mom's 70th Birthday and it's absolutely stunning, I've neverseen a rose grow so big, she loves it! I purchased another one which I received today, it arrived well packaged and again is absolutely beautiful, a stunning purple colour and extremely fragrant. I want a garden full of your roses please. Thank you so much for such great service and absolutely beautiful roses. Vicky

I only wish I had found you sooner!!  After a week of dealing with another company over a next day delivery order with no delivery at the end of it and lousy customer service, i even had to suggest they apologised for there rubbish service and my disappointment, then I found you 😁  I've just received my order of 2 beautiful (name your own rose) roses from you, in fabulous condition, superbly boxed, beautifully gift wrapped and delivered on time on the day I specified, YOU ARE AMAZING 😍 I can't thank you and your staff enough for a fabulous gift for my mother in law, she will be delighted with them. Keep up the good work and I'm sure I will be ordering from you again in the future.   Amanda x

I want to add to your long list of glowing customer reviews. I ordered a personalised rose for my sister in law, in memory of my brother. I ordered it on Thursday morning and it arrived on Friday morning. All the comments about packaging apply to our order, and because it is a gift, my sister in law said it looks like it has come from a florist, there is information about care of the plant, personal greeting, and of course the rose is named after my brother which bought tears of happiness to his wife. A more perfect gift does not exist. Thank you for making two people very happy! Diane W
I wanted you to know how thrilled my parents were to receive their present, and impressed with the quality of the rose plant and the care taken with packaging. We are all looking forward to seeing it thrive and grow, and smelling the beautiful fragrant blooms in the months ahead. Thank you so much for your excellent service, and the calendar was an added bonus that will also be appreciated. J Lewis
I think you have broken the record for a speedy delivery. I ordered your roses on Wednesday 1st and they were delivered at 9.24 am today 3rd. Well packed as usual, all I need is a decent Summer to see them at their  best. Many thanks. K Burrows

Just wanted to let you know how thrilled my mum was with her rose.  Beautifully wrapped and presented, delivered on time and the care instructions were a great help.  Thanks for an excellent service.  Deb L

The rose has just been delivered and is in perfect condition.  The delivery driver was very pleasant, so all round a good purchase.  Thank you.  Ruth S

Thank you for your excellent service.  My sister and her husband were delighted and commented on how healthy the rose was.  Jane C

Your customer service and personal attention has been brilliant.  Sorry for being such a pain during the process!  Best wishes.  Laura C

Once again many thanks for all your help and also getting the rose here on time!  I will certainly be recommending you to friends and family as it's such an unusual personalised gift.  Laura N

The rose arrived yesterday for “Gemma” and we all just wanted to say how beautiful it was and it arrived in such fantastic condition.  We were all very impressed so don’t be surprised if you get more orders!  KT


Thank you for an excellent service.  I was very pleased with the two roses and clipping them for Autumn saved me a job.  Packaging was the most meticulous of all the rose growers that I have bought from.  John M

Quite possibly the best gift I have ever given to someone and at a reasonable price too.  Thank you again.  Angela H

I simply wished to say congratulations on winning your Silver Award at Shrewsbury Flower Show!  I have bought several potted roses from you in the past as gifts for friends and am delighted to say every one of them has flowered to perfection, year on year.  Friends remark on the health and stability of your roses and I can vouch for the quality too.  Many thanks and a well deserved award.  Patsy H

I couldn't have wished for anything better!  the flowers are just so beautiful with 25 plus blooms at any one time, there are no words to express how delighted I am.  It is stunning thank you so much.  I have fed and looked after it as you should, so it's given its best.  Everyone is amazed when they see it and what a colour - absolutely perfect.  Thanks to everyone once again, if I needed a rose a little bit special I wouldn't hesitate to be in touch.  I would recommend you, definitely.  Pat G

The bush is absolutely beautiful!  he smell is intoxicating.  All in all it was the perfect gift!  So we would like to thank you all for your help.  I'm giving our mum the gift of a lifetime!  Lucy B-W

Wonderful service from you.  Much appreciated.  Karen D

I just wanted to say thank you for the prompt delivery of the rose for Mother's Day.  It was loved by my mother and the poem attached brought tears to her eyes.  I wanted something that would last and be a lasting memory of her parents who both passed away in the last few years.  hey both loved gardening and roses especially so this has sentimental meaning to it.  Mrs C W

Our friends were delighted with their rose and all the useful information sent with it.  Thank you once again!  Mrs J

I recently bought a Name Your Own Rose.  Superb.  Everything beyond expectation.  The people on the phone, the rapid delivery and the quality of the product.  Thank you very very much.  Victoria G

I just had to thank you so much for delivering both orders so promptly.  Especially as I placed them so late.  Great service.  Thank you.  Sara D

Thank you our rose arrived today and I am very impressed with the packaging. The rose inside was in perfect condition. I will definitely be ordering more roses. Thank you so much again. Chris W

Just to say - the neighbours were so pleased and touched when the rose arrived yesterday. Thank you so very much again for your excellent and speedy service. I was also really pleased with you back in April when I ordered a special rose to be delivered to Luton, to commemorate a very dear friend. The rose arrived healthy and beautiful. Thank you. Please feel free to use my positive comments. Bless you.  C L

Attended "Golden Wedding Anniversary" on Saturday night. The recipients of the rose (duly delivered on Friday) were over the moon. Many thanks....... a big success. Eileen C

I would like to thank you for your amazing service. I ordered "Ruby Wedding" on Tuesday and it reached its destination on Thursday. The recipients were thrilled with their gift and very impressed with the condition. size and packaging of the rose. I shall certainly use your services again and recommend you to friends. Ann M

Thank you so much for your efficient handling of this order. The recipient was delighted with the timely surprise. Ruth T

Hiya - Just wanted to say the rose came on Tuesday and it was brilliant! Much bigger than I thought it was going to be and all intact. The bride to be was delighted with the gift and I think I may have got you a few extra customers as several people at work asked where I'd got it from, so well done you guys and thank you sooo much! Have to say the courier you use was really nice too, dead friendly and took a lot of care with the delivery. Debby

The rose was delivered this morning in excellent condition and beautifully presented. Thank you very much. Glen J

I ordered a rose for my neices' birthday a couple of months ago to be delivered in the July. Can I just say what a fantastic service you supply, the rose was perfect, in beautiful condition and Nina was so thrilled. Thank you very much and I have no hesitation in extolling your virtues to everyone I know. Gaynor D

I am emailing to congratulate you on your efficiency in dispatching a rose called "Nancy" to me.   I called on Saturday Morning and the young lady who dealt with my request was very helpful and kind. (I wanted the rose in memory of a dear friend who died). The rose arrived beautifully packed so there was no damage etc.   In a world where there is very little kindness and compassion it really gave me hope for us all.  Eileen

Dear Sirs/Madam. I would like to congratulate you on your professional and efficient service. You web site is informative and user friendly and the telephone advice I recieved was very helpful. I ordered a rose called "Katie", which is not available locally on Saturday and took delivery of it on the following Wednesday. It arrived in perfect condition due to the excellent quality of the packaging. The rose is certainly going to make a great addition to our garden as we have a newborn granddaughter called "Katie". I have enjoyed making arrangements for this very personal purchase, made all the more pleasurable by your (refreshingly) high standards. Thank you.  Mr & Mrs A H


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