There may be delays in some areas due to courier staff and drivers isolating.

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Delivery Information

Carriage and Delivery

Customer Notice: Changes to Our Delivery Terms

We have been advised by our chosen carrier (APC) that as of the 14th March 2020 the following alterations will take effect relating to doorstep delivery of our roses and products.

APC Overnight No Contact Delivery Practice

In light of the current pandemic and in order to protect the safety of both consignees and delivery drivers, recipients will not be required to our sign the ePOd device or hard copy document. Consignees will be required to provide their name verbally to the delivery driver for inclusion on the delivery record. If a customer refuses to give their name the consignments will not be left with them and treated as ‘refused goods’.

Every endeavour is made to ensure that your rose arrives in pristine condition (roses dispatched during the autumn and winter months arrive cut-back) and, in the case of gift service roses, by the requested date. If any rose is damaged in transit this is usually down to a problem with the courier service. We will certainly look into each individual case and you will be compensated if deemed necessary.

On our free standard delivery, all roses leave our nursery to arrive with the recipient within twenty-four hours of the requested date. If a specific date is required, then you must select the Guaranteed Delivery Date option to ensure your rose arrives on the correct date. If any rose arrives later than twenty-four hours after the requested date this is nearly always due to a problem with the courier service, which is outside of our control. If a problem arises, we will do whatever is necessary to resolve the situation as quickly and simply as possible.

Orders received for delivery on unavailable dates will be dispatched as close to the delivery date as possible, either before the requested date, or following, depending on when the order is placed.

Please note deliveries are made during the hours of 8am-6pm on standard delivery.

Country Garden Roses holds no responsibility for any problems with delivery for orders without leaving instructions, a contact telephone number or a complete and correct postcode.

Orders for same day dispatch must be received by 2pm. Orders received after this time will be dispatched on the next working day at the earliest.

We do not deliver on Sundays or Bank Holidays

We do not dispatch on Saturday, Sunday, Bank Holidays

or the day before a Bank Holiday Weekend


Extra Delivery Charges

Surcharges

To some delivery addresses, our courier service charges an extra surcharge on top of our free standard delivery.

Click here for the list of surcharge postcodes

Delivery to the following area(s) incurs a surcharge of £9.95:
Isle of Wight (1-2 working days), Scottish Highlands and also some post codes in Scottish Mainland (3-4 working days).

Delivery to the following area(s) incurs a surcharge of £12.95:
Isle of Man (allow 3-4 working days for delivery), Channel Islands (allow 3-4 working days for delivery) and Northern Ireland (delivery 3-5 working days)

Delivery to the following area(s) incurs a surcharge of £12.95:
Scottish Offshore (allow 4-5 working days for delivery)

If you have any questions or doubts regarding surcharges or delivery times, please phone our office for confirmation, on 01939 211900. Lack of required surcharges can delay the dispatch and delivery of your rose(s). All surcharge areas work on a standard 2-5 working day delivery service.

Guaranteed Delivery Date

Although we endeavour to have all gift roses delivered within twenty-four hours of the requested date, the only way we can guarantee to have delivery on a specific date is to choose the Courier Service's Guaranteed Delivery Date Service which incurs an extra charge of £4.95 (£5.95 for some post codes in Scotland). This service is available with gift roses only, and only available to delivery addresses which do not require a surcharge.

Saturday Delivery

Saturday deliveries are now included within our Standard Delivery service. Saturday deliveries can be obtained by choosing the date in the calendar during the ordering process. Potted Gift Roses and Name Your Own Roses only.

Special Delivery Options

Weekend deliveries and Designated Delivery Days are only available to England, Wales and parts of Scotland, all other areas (see surcharges) are on a 2-5 working day delivery service.


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